Return Policy:

• Customers can initiate returns using The Website, and Mobile Site.
• Customers can initiate returns within 3 days from Order Delivery.

Terms and Conditions:

• The product in the form of liquid must be returned to the Seller with proper packing.
• Edible Products being returned should be unopened/ unsealed/ unused and in good condition otherwise, they will not be accepted by the Seller (SHEER MADNESS FOOD SOLUTION) and SHEER MADNESS FOOD SOLUTION reserves the right to refund.

Products that cannot be returned

• The product that is in unsealed/opened/used condition.
• Products marked as non-returnable.

Cancellation Policy:

• You can cancel an order by clicking on the Cancel link/button.
• You will be able to cancel an order till the time it is dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at your doorstep.

Refund Policy:

Refund against Cancellation:

Customers shall get a Refund against the Cancellation of an Order or any failed payment by way of credit to the original mode of payment – Credit/Debit Card, Net banking, or Third-Party Wallet.

Refund against Return:

• In the case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup.
  • Refund credited to the Bank Account entered by the customer at the time of initiating the return request. In case of transaction failure due to invalid bank account details, Sheer MADness Food solution reserves the right to refund the amount to the customer.
  • Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.

In case the payment is made by Credit/Debit Card, Net Banking, or Third-Party Wallet, you may get the refund within 7 to 15 working days. Kindly note that there may be delays in refunds as they’re handled by the Bank.

In case of any query related to a refund

Please call us at +91-8420344568 

or email us @ sheermadnessnutrition@gmail.com 

or leave a message through the contact page.